What is Stripe?
Stripe is a simple and powerful way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs. Millions of businesses—ranging from startups to Fortune 500 companies—rely on Stripe’s software tools to accept payments securely and expand globally.
Stripe is available to businesses in 36 countries. With Stripe, you can accept all major debit and credit cards from customers in over 190 countries and 135+ currencies. You can learn more at https://stripe.com/customers.
How long will it take until my application is approved?
In most applications, the account approval process is nearly instantaneous and you will be able to accept payments right away. If Stripe needs more information about your business or expects a longer delay in approving your account, they will reach out to you immediately. Businesses on Stripe’s Restricted Business List commonly experience longer processing delays. If you are running a business that has trouble accepting payments online, we recommend reviewing Stripe’s Restricted Business documentation. If you’re not sure if your business falls into the categories listed here, reach out to Stripe Support.
What information and documents do I need to sign up for Stripe?
To sign up for a Stripe account, you’ll need an email address and password. To activate your account, Stripe needs details about your business, including your business website, and about you. Common follow-up requirements include photo identification documents and address verification. For a full list of requirements, see Stripe’s Required verification information.
Tip: Make sure you've added the website associated with the goods and services you're using Stripe for.
Does Stripe work with my tax software? What other software does Stripe work with?
Stripe offers a rich third-party ecosystem with hundreds of integrations ranging from tools for email alerts, shipping, taxes, and more. To learn more about Stripe integrations, see Stripe’s apps & extensions gallery.
Why was my account rejected?
As Stripe provides financial services, they operate under several restrictions, which they’ve outlined in their Services Agreement. For more detail, see Why some businesses aren’t allowed.
When should I contact Stripe and when should I contact Purple Go?
You can start with Purple Go for most questions. You can contact Stripe about transaction-related questions such as:
Questions regarding a specific charge, refund, payout, or dispute
Account-related issues, including account lockouts
Using the Stripe Dashboard’s functionality and settings
How do I contact Stripe?
Contact Stripe’s support team through your Stripe Dashboard. Stripe can respond quickest if you use the following guidelines:
Log into Stripe first, then submit a request at contact support. Logging in ensures that Stripe knows which account you’re inquiring about, It also shows Stripe that you’re an authenticated user of the account.
Include formatted IDs to help us solve your issue as quickly as possible. If your inquiry is regarding a specific card, please include as much information about the card as possible, such as the expiration date, last 4 digits of the card number, and the card brand. However, please never share or send a full card number or CVC. We do recommend including pertinent IDs such as:
Customer Name: Johnny Example
Customer Email: johnny@example.com
Any other relevant Stripe IDs:Charges begin ch_*** or py_***Transfers begin tr_***
Managing Your Stripe Account
You can watch a video of the Stripe Dashboard on Stripe’s support site or inline below.
How do I learn more about the Stripe Dashboard?
To learn more about the Stripe Dashboard, see Stripe’s dashboard support topics.
How do I update my business details?
You can update your business details in the Dashboard under Business Settings.
Stripe Payments
What does Stripe cost to use?
Stripe charges processing fee for each successful charge. This might differ in each country. To learn more about pricing, see Stripe’s pricing guide.
Can I negotiate my Stripe fees?
Stripe offers a discounted processing fee for qualified non-profit organizations. To learn more, see Stripe’s discount for nonprofit organizations.
You can also inquire about volume discounts if you process more than $100k per month. To inquire, contact the Stripe Sales team.
Stripe Payouts
How long does it take to get paid?
You will typically receive your first payout 7 days after the first successful payment is received. For the 2nd payout and onward, your standard payout timing depends on your sign-up country. (e.g., businesses in the US paid out on a 2-day rolling basis)
You can also set a specific payout schedule from the Payouts settings page of your Stripe Dashboard. (By default, you are on an automatic everyday payout schedule.)
Stripe offers additional resources to troubleshoot any delayed or missing payouts.
Why is my first payout taking longer?
The first payout for every new Stripe account is made 7 days after the first successful payment is received. This initial payout timing requirement cannot be waived. Any changes made to your payout timing or payout method during this time will take effect after this initial delay. This delay allows Stripe to mitigate some of the risk inherent in providing credit services. To learn more about payout schedules, see Waiting period for first payout on Stripe.